Cyan Shipping & Returns Policy

This Shipping & Returns Policy applies to Cyan products sold by Nexus Dynamics LLC, including the Cyan World Traveler smart glasses.

Shipping

Orders are typically processed within 1–3 business days after payment is successfully completed.

After processing, estimated delivery is 7–15 business days. Delivery times are estimates and are not guaranteed. Actual delivery times may vary because of carrier delays, destination, weather, customs, holidays, or other circumstances outside our reasonable control.

When tracking information becomes available, it will be sent to the email address associated with your order.

Some Cyan products may be shipped directly to you by our manufacturing or fulfillment partners. We provide those partners with the information reasonably necessary to fulfill and deliver your order.

Please make sure your shipping information is accurate before completing your purchase. If you discover an error, contact us as soon as possible at support@nexusdynamics.vip. We cannot guarantee that an address can be changed after an order has entered fulfillment.

30-Day Returns

We accept eligible returns requested within 30 days after delivery.

To request a return, contact support@nexusdynamics.vip before sending the product anywhere. We will provide return authorization and instructions.

Please do not send a product to an address obtained from a shipping label, manufacturer, website listing, or other source unless we have specifically instructed you to use that address.

For a standard return, the product should be returned in substantially the same condition in which it was received and should include the original accessories and packaging where reasonably possible.

Products that have been materially damaged through misuse, abuse, unauthorized modification, or improper handling may not qualify for a standard return.

Change-of-Mind Returns

If you return a non-defective product because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for the cost of return shipping.

Original shipping charges, if separately charged, are generally nonrefundable for change-of-mind returns.

Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or materially different from what you ordered, contact us promptly at support@nexusdynamics.vip.

For an eligible damaged, defective, or incorrect product, Cyan will provide an appropriate remedy and will cover reasonable return or replacement shipping costs when a return is required.

We may request photographs, video, the order number, serial or identifying information, or other reasonable information necessary to evaluate the problem.

Refunds

Once an eligible return is received and inspected, we will notify you regarding the status of the refund.

Approved refunds are issued to the original payment method. The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

A refund does not necessarily appear immediately after we approve it.

Warranty Claims

Problems arising from a covered product defect after the standard 30-day return period may be handled under the Cyan Limited Warranty rather than this return policy.

Contact

For shipping, return, or order questions:

Nexus Dynamics LLC — Cyan Customer Support
support@nexusdynamics.vip