Cyan Privacy Policy

This Privacy Policy explains how Nexus Dynamics LLC collects, uses, shares, and protects personal information in connection with Cyan products, websites, orders, and customer support.

Information We Collect

Depending on how you interact with Cyan, we may collect information such as:

• Name;
• Email address;
• Billing and shipping information;
• Order and transaction information;
• Products, quantities, and product options purchased;
• Customer-support communications;
• Return, warranty, and fulfillment information; and
• Basic technical information associated with use of our website, such as device, browser, network, or similar website-operational information when collected by our systems or service providers.

Payment Information

Cyan uses third-party payment providers, including Stripe, to process payments.

Payment-card information is entered through Stripe’s hosted payment environment. Cyan’s application is designed so that Nexus Dynamics LLC does not directly receive or store your full payment-card number or card security code.

Stripe and other payment providers process payment information according to their own terms and privacy practices.

How We Use Personal Information

We may use personal information to:

• Process and fulfill orders;
• Confirm purchases;
• Arrange product delivery;
• Communicate tracking information;
• Provide customer service;
• Process returns, refunds, and warranty claims;
• Detect or prevent fraud, disputes, abuse, or security problems;
• Maintain transaction and business records;
• Operate, protect, troubleshoot, and improve our website and services;
• Comply with applicable legal obligations; and
• Communicate with you about your transaction or request.

Transactional communications concerning an order, shipment, return, warranty claim, security issue, or customer-service matter are not marketing communications.

Fulfillment and Service Providers

Cyan may use manufacturers, fulfillment providers, carriers, hosting providers, email providers, payment processors, fraud-prevention services, and other service providers to operate our business.

Because certain Cyan orders are shipped directly by a manufacturing or fulfillment partner, we may provide that partner with information necessary to fulfill the order, such as your name, shipping address, product ordered, and related fulfillment information.

We expect service providers to use personal information for the services they perform for us, subject to their contractual and legal obligations.

Sale of Personal Information

Nexus Dynamics LLC does not sell customers’ personal information for money.

If our data practices materially change, this Privacy Policy will be updated as appropriate.

Marketing Communications

We may offer customers the opportunity to receive product news, promotions, or other marketing communications.

Where required, marketing communications will be sent based on appropriate consent or another legally permitted basis, and customers will be provided a way to unsubscribe from marketing email.

Unsubscribing from marketing does not prevent us from sending transactional communications necessary to service an order or customer relationship.

Cookies and Similar Technologies

Our website or service providers may use cookies and similar technologies necessary to operate the website, maintain security, understand site performance, or provide functionality.

If additional advertising or analytics technologies are introduced, our disclosures may be updated accordingly.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining business and tax records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations.

Retention periods may vary depending on the type of information and the reason it is maintained.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no online system, electronic transmission, or storage method can be guaranteed to be completely secure.

Your Privacy Choices and Requests

Depending on where you live, applicable law may provide rights concerning your personal information.

You may contact us to request information about our handling of your personal information or to exercise an applicable privacy right.

We may need to verify your identity before completing certain requests.

Children’s Privacy

Cyan products and services are not directed to children under 13, and we do not knowingly seek to collect personal information from children under 13 through our storefront.

If we learn that personal information from a child was collected inappropriately, we will take reasonable steps to address it.

Changes to This Policy

We may update this Privacy Policy as our products, services, providers, or legal obligations change.

The updated policy will display a revised “Last Updated” date.

Contact

For privacy questions or requests:

Nexus Dynamics LLC
support@nexusdynamics.vip